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Listening well

Why Interrupting a Storyteller Changes What Gets Told

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Photo: Hungarian family photo album, page 14 by Unknown authorUnknown author (Public domain), via Openverse

An interruption, even a well-meaning one, a clarifying question, an enthusiastic reaction, can quietly redirect a story away from where the teller was originally heading. The thread that was interrupted does not always get picked back up again afterwards, even when both people genuinely want it to continue. Speakers telling a long or emotionally complex story are often building steadily towards something specific and significant.

An insight, a memory, a difficult admission, and an interruption at the wrong moment can cause that momentum to dissipate entirely and permanently. Sometimes that loss of momentum cannot be recovered, the moment having passed and unlikely to return in quite the same way again. Letting a story run its course before asking anything at all tends to preserve far more of what the teller intended to say.

Even holding onto a clarifying question until a natural pause finally arrives makes a real, measurable difference to the outcome of the conversation. This preserves far more of the original intent than interrupting at the first available opportunity ever could manage on its own. Most experienced interviewers learn this lesson slowly, through years of watching stories shrink under too many well-meant interruptions.

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